Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account registration information (name, email, phone)
• Clinic information and settings
• Call logs and conversation transcripts
• Usage analytics and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI receptionist services
• Process appointments and manage patient communications
• Generate analytics and insights for your clinic
• Provide customer support and technical assistance
• Send important service updates and notifications

3. HIPAA and Healthcare Data Protection

As a healthcare technology provider, we are committed to HIPAA compliance:

• All patient health information (PHI) is encrypted in transit and at rest
• Access to PHI is strictly limited to authorized personnel
• We maintain detailed audit logs of all PHI access
• Business Associate Agreements (BAAs) are available for covered entities
• Data breaches are reported according to HIPAA requirements

4. Data Security

We implement industry-standard security measures:

• 256-bit SSL encryption for all data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• SOC 2 Type II compliance

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers under strict confidentiality agreements

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Call recordings and transcripts are typically retained for 7 years in accordance with healthcare record-keeping requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

8. Contact Us

For privacy-related questions or requests, contact our Data Protection Officer: